How To Fix MM709 - Entries for blocked customers or vendors have been filtered out

SAP Error Message - Details

• Message type: E = Error

• Message class: MM - Messages for material master maintenance and Customizing

• Message number: 709

• Message text: Entries for blocked customers or vendors have been filtered out

What causes this issue?

You want to display or change data for customers or vendors. The master
data for the customer or vendor may include personal data and is
blocked.

System Response

he system does not display any data related to the customer or vendor to
protect personal data, and you cannot change data for this customer or
vendor.

How to fix this error?

If you are sure that you want to display or change data for the customer
or vendor, use transaction <DS><DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK
</></> to request unblocking.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MM709 - Entries for blocked customers or vendors have been filtered out ?

  The SAP error message MM709 indicates that there are entries for blocked customers or vendors that have been filtered out during a transaction. This typically occurs in the context of materials management (MM) when trying to process transactions involving customers or vendors that are marked as blocked in the system.
  Cause:
  
  Blocked Status: The primary cause of this error is that the customer or vendor account is marked as blocked in the SAP system. This could be due to various reasons, such as credit issues, compliance concerns, or administrative decisions.
  Transaction Type: The specific transaction you are trying to execute may not allow processing for blocked customers or vendors.
  Configuration Settings: There may be configuration settings in the system that enforce the filtering of blocked accounts during certain transactions.
  
  Solution:
  
  
  Check Customer/Vendor Status:
  
  Navigate to the customer or vendor master data in SAP (using transaction codes like XD03 for customers or MK03 for vendors).
  Verify if the account is indeed blocked. If it is, you will need to determine the reason for the block.
  
  
  
  Unblock the Account:
  
  If appropriate, you can unblock the customer or vendor by changing the status in the master data. This typically requires the necessary authorizations.
  Use transaction codes XD02 for customers or MK02 for vendors to make the necessary changes.
  
  
  
  Review Transaction Settings:
  
  Ensure that the transaction you are trying to execute is appropriate for the customer/vendor status. Some transactions may inherently filter out blocked accounts.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure why the account is blocked or if it should remain blocked, consult with the finance or compliance departments to understand the implications of unblocking the account.
  
  
  
  Check Configuration:
  
  If you have access to configuration settings, review the settings related to customer/vendor blocking in the system to ensure they align with your business processes.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files for more details on handling blocked customers and vendors.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify customer/vendor master data.
  Transaction Logs: Check transaction logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes that may address specific issues related to the MM709 error message.
  
  By following these steps, you should be able to resolve the MM709 error and proceed with your transaction.