How To Fix MDG_BS_ECC_CUSTOMER034 - Customer &1 could not be sent via customer IDOC

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_CUSTOMER - Messages for Customer

• Message number: 034

• Message text: Customer &1 could not be sent via customer IDOC

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The replication of the customer via customer IDOC is not supported by
this implementation.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_CUSTOMER034 - Customer &1 could not be sent via customer IDOC ?

  The SAP error message MDG_BS_ECC_CUSTOMER034 indicates that a customer record (identified by the customer ID &1) could not be sent via an IDoc (Intermediate Document) in the Master Data Governance (MDG) system. This error typically arises during the process of replicating customer master data from the MDG system to the connected ECC (Enterprise Central Component) system.
  Causes:
  
  Missing Configuration: The IDoc type or message type may not be properly configured in the system.
  Data Issues: The customer data may have inconsistencies or missing mandatory fields that prevent successful IDoc generation.
  IDoc Processing Issues: There may be issues with the IDoc processing settings or the communication between the MDG and ECC systems.
  Authorization Issues: The user or process attempting to send the IDoc may lack the necessary authorizations.
  Technical Errors: There could be technical issues such as network problems, system downtime, or other system errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the IDoc type and message type for customer data replication are correctly configured in both the MDG and ECC systems.
  Verify that the necessary settings in transaction WE20 (Partner Profiles) and WE21 (Port Definition) are correctly set up.
  
  
  
  Validate Customer Data:
  
  Check the customer data for completeness and correctness. Ensure that all mandatory fields are filled out and that there are no inconsistencies.
  Use transaction BP (Business Partner) to review the customer data.
  
  
  
  Review IDoc Logs:
  
  Use transaction WE02 or WE05 to check the IDoc logs for more detailed error messages that can provide insights into why the IDoc could not be sent.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to create and send IDocs. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Monitor System Health:
  
  Check for any system issues, such as network connectivity problems or system downtimes, that could affect IDoc processing.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the failure occurs. This may require technical expertise.
  
  
  
  Related Information:
  
  IDoc Types: Familiarize yourself with the relevant IDoc types for customer data, such as DEBMAS (Customer Master Data).
  MDG Configuration: Review the MDG configuration settings related to data replication and IDoc processing.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues or provide patches related to this error.
  Documentation: Refer to SAP documentation for Master Data Governance and IDoc processing for further insights and best practices.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message MDG_BS_ECC_CUSTOMER034.