How To Fix MDG_BS_ECC_CUST017 - Customer &1: Key mapping for contact person &2 inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_CUST - Messages for Customer - MDG_APPL

• Message number: 017

• Message text: Customer &1: Key mapping for contact person &2 inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_CUST017 - Customer &1: Key mapping for contact person &2 inconsistent ?

  The SAP error message MDG_BS_ECC_CUST017 indicates that there is an inconsistency in the key mapping for a contact person in the Master Data Governance (MDG) system. This typically occurs when there is a mismatch between the data in the MDG system and the corresponding data in the connected ECC (Enterprise Central Component) system.
  Cause:
  
  Inconsistent Key Mapping: The key mapping for the contact person in the MDG system does not match the key mapping in the ECC system. This can happen if the contact person was changed or deleted in one system but not in the other.
  Data Replication Issues: If there are issues with data replication between MDG and ECC, it can lead to inconsistencies in the key mapping.
  Incorrect Configuration: There may be configuration issues in the MDG or ECC system that lead to incorrect key mapping.
  Missing Data: The contact person may not exist in the ECC system, or the mapping may not have been set up correctly.
  
  Solution:
  
  Check Key Mapping: Verify the key mapping for the contact person in both the MDG and ECC systems. Ensure that the contact person exists in both systems and that the keys match.
  Data Replication: If there are issues with data replication, check the replication settings and logs to identify any errors. You may need to re-trigger the replication process.
  Correct Configuration: Review the configuration settings in both MDG and ECC to ensure that they are set up correctly for key mapping.
  Manual Correction: If necessary, manually correct the key mapping in the MDG system or the ECC system to ensure consistency.
  Consult Documentation: Refer to SAP documentation or support notes related to MDG and ECC integration for specific guidance on resolving key mapping issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MDGIMG for configuration and MDG_MAINTAIN for maintaining master data.
  SAP Notes: Check for relevant SAP Notes that may address known issues or provide additional troubleshooting steps.
  MDG Configuration: Familiarize yourself with the MDG configuration settings related to key mapping and data replication.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the error message MDG_BS_ECC_CUST017.