How To Fix MDG_BS_ECC_CUST013 - Account number of dunning recipient &1 of customer &2 is not distributed

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_CUST - Messages for Customer - MDG_APPL

• Message number: 013

• Message text: Account number of dunning recipient &1 of customer &2 is not distributed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_CUST013 - Account number of dunning recipient &1 of customer &2 is not distributed ?

  The SAP error message MDG_BS_ECC_CUST013 indicates that there is an issue with the account number of a dunning recipient for a specific customer in the Master Data Governance (MDG) system. This error typically arises during the distribution of customer data from the MDG system to the connected SAP ERP system (ECC).
  Cause:
  The error message suggests that the account number for the dunning recipient is not properly set up or is missing for the specified customer. This can occur due to several reasons:
  
  Missing Dunning Information: The dunning recipient's account number may not be maintained in the customer master data.
  Incorrect Configuration: There may be configuration issues in the dunning settings or the customer master data.
  Data Inconsistency: There could be inconsistencies in the data between the MDG and ECC systems.
  Distribution Issues: The data distribution process may not have been executed correctly, leading to incomplete data being sent to the ECC system.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data in the MDG system and verify that the dunning recipient's account number is correctly maintained.
  Ensure that all required fields for dunning are filled out properly.
  
  
  
  Review Dunning Configuration:
  
  Check the dunning configuration in the SAP system to ensure that it is set up correctly.
  Make sure that the dunning procedure is assigned to the customer and that the dunning recipient is correctly defined.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check between the MDG and ECC systems to identify any discrepancies in the customer data.
  Use transaction codes like MDG_MAT or MDG_CUST to check for inconsistencies.
  
  
  
  Re-distribute Data:
  
  If the data has been corrected, re-initiate the distribution process to send the updated customer data to the ECC system.
  Use the appropriate transaction or program to trigger the distribution.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to MDG and dunning processes for any specific guidelines or troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), XD01 (Create Customer), and XD02 (Change Customer) for managing customer data.
  SAP Notes: Check for any SAP Notes related to MDG and dunning processes that may provide additional insights or patches.
  Master Data Governance: Understanding the MDG framework and its integration with ECC can help in troubleshooting similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the cause of the error message MDG_BS_ECC_CUST013.