How To Fix MDG_BS_ECC_CUST009 - Head office &1 of customer &2 is not distributed

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_CUST - Messages for Customer - MDG_APPL

• Message number: 009

• Message text: Head office &1 of customer &2 is not distributed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_CUST009 - Head office &1 of customer &2 is not distributed ?

  The SAP error message MDG_BS_ECC_CUST009 indicates that there is an issue with the distribution of customer data from the Master Data Governance (MDG) system to the connected SAP ERP (ECC) system. Specifically, it states that the head office of a customer is not being distributed correctly.
  Cause:
  The error can occur due to several reasons, including:
  
  Configuration Issues: The distribution settings for the customer master data may not be correctly configured in the MDG system.
  Missing Data: Required fields for the head office or customer data may be missing or incorrectly filled in the MDG system.
  Inconsistent Data: There may be inconsistencies between the MDG and ECC systems, such as different organizational structures or missing entries in the ECC system.
  Authorization Issues: The user or process attempting to perform the distribution may not have the necessary authorizations.
  Technical Errors: There could be technical issues such as network problems, system downtime, or errors in the middleware used for data distribution.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Verify the configuration settings for customer distribution in the MDG system. Ensure that the head office settings are correctly defined.
  Check the distribution model and ensure that the relevant customer data is included.
  
  
  
  Validate Data:
  
  Review the customer data in the MDG system to ensure that all required fields are filled out correctly, especially those related to the head office.
  Use the MDG data validation tools to identify any missing or inconsistent data.
  
  
  
  Check ECC System:
  
  Ensure that the head office and customer entries exist in the ECC system. If they do not, you may need to create them manually or adjust the distribution settings.
  Check for any inconsistencies in the organizational structure between MDG and ECC.
  
  
  
  Review Authorizations:
  
  Ensure that the user or process performing the distribution has the necessary authorizations to execute the distribution tasks.
  
  
  
  Monitor Technical Aspects:
  
  Check for any technical issues that may be affecting the distribution process, such as network connectivity or system performance.
  Review logs for any error messages that may provide additional context for the issue.
  
  
  
  Re-attempt Distribution:
  
  After addressing the above points, re-attempt the distribution of the customer data to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MDGIMG to access the configuration settings or MDG_MAINTAIN to maintain master data.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  Documentation: Refer to the official SAP documentation for Master Data Governance for detailed guidance on configuration and troubleshooting.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.