How To Fix MDG_BS_CUST_HARM020 - CVI role Customizing for direction BP to customer is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_CUST_HARM -

• Message number: 020

• Message text: CVI role Customizing for direction BP to customer is not unique

What causes this issue?

The Customer UI requires a unique Customizing for business partner roles
in the direction BP to Customer. The Customizing only must contain a
single entry.

System Response

The harmonization report MDG_BS_CUST_HARM cannot decide which role you
want to use.
The Customer UI displays an error message preventing the creation of
customers.

How to fix this error?

Check and correct the Customizing settings for the business partner
number range under <ZK>SAP Customizing Implementation Guide</> ->
<ZK>Cross-Application Components</> -> <ZK>Master Data Synchronization
</> -> <ZK>Customer/Vendor Integration</> -> <ZK>Business Partner
Settings</> -> Settings for Customer Integration ->
<DS:SIMG.V_TBD002>Set BP Role Category for Direction BP to Customer</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_CUST_HARM020 - CVI role Customizing for direction BP to customer is not unique ?

  The SAP error message MDG_BS_CUST_HARM020 indicates that there is an issue with the Customizing settings for the Customer-Vendor Integration (CVI) roles in the Master Data Governance (MDG) system. Specifically, it suggests that the configuration for the direction from Business Partner (BP) to Customer is not unique, which can lead to conflicts or ambiguity in the data processing.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Duplicate Role Assignments: There may be multiple role assignments for the same Business Partner that are conflicting with each other.
  Incorrect Customizing Settings: The Customizing settings for the Business Partner roles and their mapping to customer roles may not be correctly defined or may overlap.
  Missing or Incorrect Configuration: The configuration for the Business Partner roles in the CVI settings may be incomplete or incorrectly set up.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Role Assignments:
  
  Go to the transaction code BP (Business Partner) and check the roles assigned to the Business Partner in question.
  Ensure that there are no duplicate roles assigned that could cause ambiguity.
  
  
  
  Review Customizing Settings:
  
  Access the Customizing settings for CVI by navigating to SPRO -> SAP Reference IMG -> Master Data Governance -> Business Partner -> Customer-Vendor Integration.
  Check the settings under Define Roles for Business Partner and Define Customer Roles to ensure that the mappings are unique and correctly defined.
  
  
  
  Adjust Role Mapping:
  
  If you find overlapping or duplicate mappings, adjust them to ensure that each Business Partner role maps uniquely to a customer role.
  Make sure that the direction from BP to Customer is clearly defined without any conflicts.
  
  
  
  Test the Configuration:
  
  After making the necessary adjustments, test the configuration by creating or modifying a Business Partner to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation for detailed guidance on configuring CVI and Business Partner roles, as it may provide additional insights specific to your version of SAP.
  
  
  
  Check for Notes and Updates:
  
  Look for any SAP Notes or updates related to this error message, as there may be patches or fixes available that address known issues.
  
  
  
  Related Information:
  
  Transaction Codes: BP (Business Partner), SPRO (Customizing)
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Master Data Governance and Business Partner documentation for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the issue causing the MDG_BS_CUST_HARM020 error message. If the problem persists, consider reaching out to SAP support for further assistance.