How To Fix MDG_BS_CUST_BOLUI038 - Sales area &1 is not assigned to customer &3 (business partner &2).

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_CUST_BOLUI - MDG: messages for Cusomer UI related issues

• Message number: 038

• Message text: Sales area &1 is not assigned to customer &3 (business partner &2).

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_CUST_BOLUI038 - Sales area &1 is not assigned to customer &3 (business partner &2). ?

  The SAP error message MDG_BS_CUST_BOLUI038 indicates that a specific sales area is not assigned to a customer (or business partner) in the system. This error typically arises in the context of Master Data Governance (MDG) for Customer data, where the system is trying to process or validate customer data but finds that the necessary sales area configuration is missing.
  Cause:
  The error occurs due to one of the following reasons:
  
  Missing Sales Area Assignment: The sales area (which consists of the sales organization, distribution channel, and division) is not assigned to the customer (business partner) in the system.
  Incorrect Data Entry: The sales area may have been incorrectly entered or not maintained in the customer master data.
  Data Migration Issues: If data was migrated from another system, the sales area assignments may not have been properly transferred.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD02 for change mode).
  Enter the customer number and check if the sales area is assigned correctly.
  If not, you will need to assign the appropriate sales area.
  
  
  
  Assign Sales Area:
  
  In the customer master data, navigate to the sales area data section.
  Add the required sales area (sales organization, distribution channel, and division) to the customer.
  
  
  
  Validate Data:
  
  Ensure that the sales organization, distribution channel, and division are valid and active in the system.
  Check if there are any restrictions or settings that might prevent the assignment.
  
  
  
  Data Migration:
  
  If this issue arose after a data migration, review the migration process to ensure that all necessary data, including sales area assignments, was included.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing customer master data and sales area assignments.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD01 (Create Customer), XD02 (Change Customer), XD03 (Display Customer)
  
  
  Master Data Governance: Understanding the principles of MDG can help in managing and maintaining customer data effectively.
  Sales Area Configuration: Familiarize yourself with how sales areas are configured in SAP, including the relationships between sales organizations, distribution channels, and divisions.
  
  By following these steps, you should be able to resolve the error and ensure that the customer is properly configured with the necessary sales area assignments.