How To Fix MBCSEV007 - Recipient address is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: MBCSEV - Messages for Inbound Distribution

• Message number: 007

• Message text: Recipient address is unknown

What causes this issue?

The address is unknown.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the system recognizes the address.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MBCSEV007 - Recipient address is unknown ?

  The SAP error message MBCSEV007 with the description "Recipient address is unknown" typically occurs in the context of SAP Business Communication Services (BCS) when attempting to send emails or notifications. This error indicates that the system cannot find a valid email address for the recipient specified in the communication.
  Causes:
  
  Missing Email Address: The recipient's email address may not be maintained in the user master record or the relevant business partner data.
  Incorrect Email Format: The email address may be incorrectly formatted or contain invalid characters.
  Inactive User: The user associated with the email address may be inactive or not properly set up in the system.
  Configuration Issues: There may be issues with the configuration of the SAPconnect settings or the SMTP server settings.
  Recipient Not Defined: The recipient may not be defined in the system, or the communication method may not be set up correctly.
  
  Solutions:
  
  
  Check User Master Record:
  
  Go to transaction SU01 (User Maintenance) and check if the email address is correctly maintained for the user.
  Ensure that the email address is in the correct format (e.g., [e-mail]).
  
  
  
  Verify Business Partner Data:
  
  If the recipient is a business partner, check the business partner master data to ensure that the email address is maintained correctly.
  
  
  
  Check User Status:
  
  Ensure that the user is active and not locked or deleted.
  
  
  
  Review Configuration:
  
  Check the configuration of SAPconnect (transaction SCOT) to ensure that the SMTP settings are correctly configured.
  Ensure that the email sending method is set up properly.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any additional error messages related to the email sending process.
  
  
  
  Check for Custom Logic:
  
  If there is any custom logic or user exits that modify the recipient address, review that code to ensure it is functioning correctly.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring SAPconnect and troubleshooting email sending issues.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending or the MBCSEV007 error.
  
  By following these steps, you should be able to identify and resolve the cause of the MBCSEV007 error in your SAP system.