How To Fix M8_2300 - Retention: amount and percentage have changed, adjusting amount

SAP Error Message - Details

• Message type: E = Error

• Message class: M8_2 - Logistics Invoice Verification

• Message number: 300

• Message text: Retention: amount and percentage have changed, adjusting amount

What causes this issue?

In the item, the amount and the percentage for the retention were
changed at the same time.

System Response

The system recalculates the retention amount from the item amount and
the percentage and overwrites the existing entry.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8_2300 - Retention: amount and percentage have changed, adjusting amount ?

  The SAP error message M8_2300 indicates that there is a discrepancy between the retention amount and the retention percentage in a financial transaction or document. This typically occurs in the context of contract management, project accounting, or invoice processing where retention amounts are calculated based on a percentage of the total amount.
  Cause:
  
  Data Entry Error: The retention percentage or amount may have been entered incorrectly in the system.
  Changes in Contract Terms: If the terms of a contract or agreement have changed, the retention percentage may need to be updated, leading to a mismatch.
  System Configuration: There may be issues with how the retention settings are configured in the SAP system.
  Document Changes: If the total amount of the document has changed (e.g., due to adjustments or corrections), the retention amount may need to be recalculated based on the new total.
  
  Solution:
  
  Verify Data Entry: Check the retention percentage and amount entered in the document. Ensure that they are consistent and correct.
  Update Retention Terms: If there have been changes to the contract or agreement, update the retention percentage in the system accordingly.
  Recalculate Retention: If the total amount of the document has changed, recalculate the retention amount based on the updated total and the correct percentage.
  Check Configuration: Review the configuration settings for retention in the SAP system to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling retention amounts and percentages.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with retention management, such as CJ20N for project management or MIRO for invoice verification.
  SAP Notes: Check for any SAP Notes related to retention management that may provide additional insights or fixes for known issues.
  User Roles: Ensure that the user has the appropriate permissions to make changes to retention settings or amounts in the system.
  Testing: After making adjustments, test the changes in a development or quality assurance environment before applying them in production to avoid further issues.
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP support team or a technical consultant for further assistance.