How To Fix M8503 - Credit memo qty greater than returned qty

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 503

• Message text: Credit memo qty greater than returned qty

What causes this issue?

You are entering a credit memo for an order item that is flagged as a
returns item. The quantity for which you are entering the credit memo
is smaller than the difference of the quantity returned so far and the
credit memo quantity so far.
INCLUDE MM_IV_MELDUNGEN OBJECT DOKU ID TX

System Response

The system has determined that the product of <ZG>(quantity to be
credited - credit memo quantity) * order price</> is greater than the
tolerance limit set in Customizing for quantity variances.

How to fix this error?

Check your entries and make any necessary corrections.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8503 - Credit memo qty greater than returned qty ?

  The SAP error message M8503, which states "Credit memo qty greater than returned qty," typically occurs in the context of processing returns and credit memos in the SAP system. This error indicates that the quantity specified in the credit memo exceeds the quantity of goods that were actually returned.
  Cause:
  
  
  Mismatch in Quantities: The most common cause of this error is that the quantity entered in the credit memo is greater than the quantity recorded in the return delivery. This can happen if:
  
  The user mistakenly enters a higher quantity in the credit memo.
  The return delivery was not processed correctly, or the quantities were not updated properly in the system.
  There are multiple return deliveries, and the user is referencing the wrong one.
  
  
  
  System Configuration Issues: In some cases, configuration settings in the SAP system related to returns and credit memos may lead to discrepancies in quantity handling.
  
  
  Solution:
  To resolve the M8503 error, you can take the following steps:
  
  
  Verify Return Delivery:
  
  Check the return delivery document to confirm the quantity of goods that were actually returned. You can do this by navigating to the relevant return delivery document in SAP and reviewing the details.
  
  
  
  Adjust Credit Memo Quantity:
  
  If the credit memo quantity is indeed greater than the returned quantity, adjust the credit memo to match the returned quantity. This can be done by editing the credit memo document and entering the correct quantity.
  
  
  
  Check for Multiple Returns:
  
  If there are multiple return deliveries, ensure that you are referencing the correct one. You may need to consolidate the quantities from multiple returns if applicable.
  
  
  
  Review System Configuration:
  
  If the issue persists, it may be necessary to review the configuration settings related to returns and credit memos in the SAP system. This may require assistance from an SAP consultant or system administrator.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on handling returns and credit memos, as well as troubleshooting common errors.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  VA01: Create Sales Order
  VA02: Change Sales Order
  VL01N: Create Outbound Delivery
  VL02N: Change Outbound Delivery
  VF01: Create Billing Document (Credit Memo)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to credit memos and returns that may address this error.
  
  
  User Training: Ensure that users involved in processing returns and credit memos are adequately trained to avoid common mistakes that lead to such errors.
  
  
  By following these steps, you should be able to resolve the M8503 error and successfully process the credit memo.