How To Fix M8477 - Credit memo qty greater than returned qty

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 477

• Message text: Credit memo qty greater than returned qty

What causes this issue?

You are entering a credit memo for a purchase order item which is
flagged as a returns item. The quantity for which you are entering the
credit memo is smaller than the difference between the quantity
returned and that credited to date.
INCLUDE MM_IV_MELDUNGEN OBJECT DOKU ID TX

System Response

The system has established that the product of <ZG>(credit memo
quantity - quantity to be credited) x order price</> is larger than the
tolerance for quantity variances set in Customizing.

How to fix this error?

Check your entries are correct and make any necessary changes.
Copied from 081; adapted for returns

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8477 - Credit memo qty greater than returned qty ?

  The SAP error message M8477 ("Credit memo qty greater than returned qty") typically occurs in the context of processing returns and credit memos in the SAP system. This error indicates that the quantity specified in the credit memo exceeds the quantity of goods that were actually returned. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Mismatch in Quantities: The quantity entered in the credit memo is greater than the quantity recorded in the return delivery. This can happen if:
  
  The user mistakenly enters a higher quantity in the credit memo.
  The return delivery was not processed correctly, or the quantities were not updated properly in the system.
  There may be a misunderstanding of the quantities being returned versus what is being credited.
  
  
  
  Solution:
  
  
  Verify Return Delivery: Check the return delivery document to confirm the quantity of goods that were actually returned. Ensure that the quantity matches what is expected.
  
  
  Adjust Credit Memo Quantity: If the return delivery quantity is correct, adjust the quantity in the credit memo to match the returned quantity. This can be done by editing the credit memo document.
  
  
  Check for Multiple Returns: If there are multiple return deliveries associated with the credit memo, ensure that the total quantity of all returns does not exceed the quantity specified in the credit memo.
  
  
  Review Document Flow: Use transaction codes like MB03 (Display Material Document) or MIGO (Goods Movement) to review the document flow and ensure that all related documents are correctly processed.
  
  
  Consult with Business Process Owner: If there are discrepancies or if the issue persists, consult with the relevant business process owner or SAP support team to investigate further.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  MIGO for goods movements.
  MB1A for goods withdrawals.
  VF01 for creating billing documents.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  
  
  User Training: Ensure that users involved in processing returns and credit memos are adequately trained to avoid common mistakes that lead to such errors.
  
  
  System Configuration: Review the configuration settings related to returns and credit memos in the SAP system to ensure they align with business processes.
  
  
  By following these steps, you should be able to resolve the M8477 error and ensure that credit memos are processed correctly in relation to returned quantities.