How To Fix M8267 - Document cannot be cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 267

• Message text: Document cannot be cancelled

What causes this issue?

You attempted to cancel document &V1&. This is not possible for the
following reason:
Due to exchange rate rounding differences, a local currency amount was
posted on the supplier account that differs from that in the document
you wish to cancel. When a reversal document is posted, this
automatically clears the corresponding items on the supplier account. In
this case, however, two lines with different amounts would be cleared,
without any difference posting having been made.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Post a credit memo for the document you wish to cancel. This way the
supplier line in the credit memo will be able to have a different local
currency amount than the supplier line in the document you wish to
cancel.
These two supplier lines will then have to be cleared manually in
Financial Accounting.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8267 - Document cannot be cancelled ?

  The SAP error message M8267 ("Document cannot be cancelled") typically occurs when you attempt to cancel a material document that is not eligible for cancellation. This can happen for several reasons, and understanding the cause is essential for finding a solution. Here are some common causes and potential solutions:
  Causes:
  
  
  Document Status: The material document may be in a status that does not allow cancellation. For example, if the document has already been settled or if it is linked to a financial transaction that has been posted.
  
  
  Subsequent Documents: If there are subsequent documents that depend on the material document you are trying to cancel (e.g., goods issues, invoices), the system will prevent cancellation to maintain data integrity.
  
  
  Document Type Restrictions: Certain document types may have restrictions on cancellation based on the configuration in the system.
  
  
  Posting Period: If the posting period for the document is closed, you may not be able to cancel it.
  
  
  User Authorizations: Lack of proper authorizations can also lead to this error message.
  
  
  Solutions:
  
  
  Check Document Status: Review the status of the document you are trying to cancel. If it is already settled or linked to other transactions, you may need to reverse those transactions first.
  
  
  Identify Subsequent Documents: Use transaction codes like MB03 (Display Material Document) to check for any subsequent documents that may be linked to the document you want to cancel. You may need to reverse or cancel those documents first.
  
  
  Review Document Type Configuration: Consult with your SAP configuration team to understand if there are any restrictions on the document type you are trying to cancel.
  
  
  Open Posting Period: Ensure that the posting period for the document is open. If it is closed, you may need to open it temporarily to perform the cancellation.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to perform the cancellation. If not, contact your SAP security team to request the required permissions.
  
  
  Consult SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MB1A (Goods Withdrawal), MB1B (Transfer Posting), and MB1C (Other Goods Receipts) for related operations.
  SAP Documentation: Refer to SAP Help documentation for detailed information on material document processing and cancellation procedures.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the M8267 error and take appropriate action to resolve it.