How To Fix M7369 - External error: &1&2&3 (&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: M7 - Inventory Management and Physical Inventory

• Message number: 369

• Message text: External error: &1&2&3 (&4)

What causes this issue?

An error has occurred in an external system (e.g. APO). The error text
is as follows:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

<ZH>&V1&&V2&&V3&</>
(For technical reasons, the output is cut off after 150 characters).

How to fix this error?

INCLUDE NA_SYSADMIN1

Procedure for System Administrators

An existing long text for this error message in the external system
might contain further information.
The subsequent character string contains the following data (limited to
50 characters):
Original system
Message type
Message type
Message number
The four variables
<ZH>&V4&</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M7369 - External error: &1&2&3 (&4) ?

  The SAP error message M7369, which states "External error: &1&2&3 (&4)," typically indicates that there is an issue with the external system or interface that SAP is trying to communicate with. This error can occur in various contexts, such as during data transfer, integration with external applications, or when accessing external databases.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external system.
  Configuration Errors: Incorrect settings in the RFC (Remote Function Call) destination or other integration configurations.
  External System Errors: The external system may be down, misconfigured, or experiencing its own errors.
  Data Format Issues: The data being sent or received may not be in the expected format, leading to processing errors.
  Authorization Issues: The user or system may not have the necessary permissions to access the external system.
  
  Solutions:
  
  Check Connectivity: Ensure that the network connection between SAP and the external system is stable and functioning. You can use tools like ping or telnet to test connectivity.
  Review Configuration: Verify the configuration settings for the RFC destination or any other relevant integration settings in SAP. Ensure that they are correctly set up.
  Check External System Status: Confirm that the external system is operational and not experiencing any issues. This may involve checking logs or contacting the support team for the external system.
  Validate Data Formats: Ensure that the data being sent or received adheres to the expected formats and structures. This may involve checking mappings or transformation rules.
  Review Authorizations: Check the user authorizations and roles in both SAP and the external system to ensure that the necessary permissions are granted.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes like SM58 (for monitoring asynchronous RFC calls) or SLG1 (for application log) to gather more information about the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Logs: Review system logs and application logs for more detailed error messages that can provide context for the issue.
  
  If the problem persists after following these steps, it may be necessary to engage with SAP support or the support team for the external system for further assistance.