How To Fix M2278 - Info structure locked for user & (request/task &)

SAP Error Message - Details

• Message type: E = Error

• Message class: M2 - LIS: Generating and updating info structures

• Message number: 278

• Message text: Info structure locked for user & (request/task &)

What causes this issue?

The information structure is locked at the moment by the task/transport
request &V2& of the user &V1& gesperrt.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Cause the user &V1& to release the task/transport request &V2&,
or change the user name to the task/transport request &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M2278 - Info structure locked for user & (request/task &) ?

  The SAP error message M2278 indicates that an information structure is locked for a specific user and request/task. This typically occurs in the context of inventory management and reporting, where the system prevents changes to the information structure while it is being accessed or modified by another user or process.
  Cause:
  
  Concurrent Access: The most common cause of this error is that another user or process is currently accessing or modifying the information structure, leading to a lock.
  Long-running Transactions: If a transaction takes too long to complete, it may hold a lock on the information structure longer than expected.
  System Errors: Occasionally, system errors or crashes can leave locks in place that need to be cleared.
  
  Solution:
  
  Wait and Retry: If the lock is due to another user, the simplest solution is to wait for the other user to complete their transaction and then try again.
  Identify the Lock: Use transaction codes like SM12 (to view and manage locks) to identify which user or process is holding the lock. You can check the lock entries and see if you can contact the user to resolve the issue.
  Release the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may disrupt the other user's work.
  Check for Long-running Processes: If a process is taking too long, investigate it using transaction codes like SM37 (to check job status) and ST22 (to check for dumps) to see if there are any underlying issues that need to be addressed.
  System Restart: In some cases, a system restart may be necessary to clear persistent locks, but this should be done as a last resort and typically requires coordination with your SAP Basis team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12, SM37, ST22, and SE11 (for data dictionary) to help diagnose and resolve issues.
  User Communication: If you are in a multi-user environment, effective communication with other users can help prevent and resolve locking issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific information structure you are working with. This can provide additional context or solutions.
  
  If the problem persists after trying these solutions, it may be beneficial to consult with your SAP Basis or technical support team for further assistance.