How To Fix LSO_CORRESPONDENCE721 - No default values could be found

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 721

• Message text: No default values could be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE721 - No default values could be found ?

  The SAP error message LSO_CORRESPONDENCE721 indicates that the system could not find default values for the correspondence settings in the Learning Solution (LSO) module. This typically occurs when trying to generate correspondence (like notifications, certificates, etc.) for learning events or participants, and the system is unable to retrieve the necessary configuration.
  Causes:
  
  Missing Configuration: The most common cause is that the necessary configuration for correspondence types has not been set up in the system.
  Incorrect Settings: There may be incorrect or incomplete settings in the correspondence type or the related objects (like courses, participants, etc.).
  Authorization Issues: The user may not have the necessary authorizations to access the correspondence settings.
  Data Inconsistencies: There may be inconsistencies in the data related to the learning events or participants that prevent the system from finding the default values.
  
  Solutions:
  
  
  Check Correspondence Configuration:
  
  Go to the transaction code SPRO and navigate to the Learning Solution settings.
  Ensure that the correspondence types are correctly configured under Learning Solution > Correspondence > Define Correspondence Types.
  Verify that the default values for the correspondence type are set up correctly.
  
  
  
  Review Course and Participant Data:
  
  Check the specific course or participant data to ensure that all required fields are filled out and that there are no missing entries that could affect correspondence generation.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and generate correspondence. This can be checked in the user roles and profiles.
  
  
  
  Test with Different Data:
  
  Try generating correspondence for a different course or participant to see if the issue is specific to certain data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to Learning Solution correspondence to ensure that all necessary steps have been followed.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LSO1 (for Learning Solution) and SFP (for Form Processing) if you are dealing with forms.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error message.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message LSO_CORRESPONDENCE721.