How To Fix LSO_CORRESPONDENCE717 - Enter a valid output medium

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 717

• Message text: Enter a valid output medium

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE717 - Enter a valid output medium ?

  The SAP error message LSO_CORRESPONDENCE717 ("Enter a valid output medium") typically occurs in the context of SAP Learning Solution (LSO) when trying to generate correspondence or output related to learning events, such as notifications, confirmations, or certificates. This error indicates that the system requires a valid output medium to process the correspondence.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Output Medium: The output medium (e.g., print, email, etc.) has not been specified or is not valid in the context of the correspondence being generated.
  Configuration Issues: The output medium may not be properly configured in the system settings or may not be available for the specific type of correspondence.
  User Authorization: The user may not have the necessary authorizations to use the specified output medium.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Output Medium:
  
  Ensure that you have selected a valid output medium in the correspondence settings. Common output mediums include:
  
  Print
  Email
  Fax
  
  
  If you are using a custom output medium, ensure it is correctly defined in the system.
  
  
  
  Configuration Settings:
  
  Go to the configuration settings for the Learning Solution and verify that the output mediums are correctly set up.
  Check the transaction codes related to correspondence settings (e.g., SPRO for configuration) and ensure that the output types are correctly assigned to the relevant correspondence types.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to use the selected output medium. This can be checked in the user roles and authorizations assigned to the user.
  
  
  
  Testing:
  
  After making the necessary changes, test the correspondence generation again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring output mediums in the Learning Solution.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LSO1 (for Learning Events) and SOST (for sending output).
  SAP Notes: Search for SAP Notes related to LSO and output mediums for any patches or updates that may address this issue.
  User Forums: Engage with SAP community forums or user groups for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the error message LSO_CORRESPONDENCE717 in SAP.