How To Fix LSO_CORRESPONDENCE715 - Enter a valid recipient role

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 715

• Message text: Enter a valid recipient role

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE715 - Enter a valid recipient role ?

  The SAP error message LSO_CORRESPONDENCE715 ("Enter a valid recipient role") typically occurs in the context of SAP Learning Solution (LSO) when you are trying to create or send correspondence (such as notifications or messages) related to learning events, and the system requires a valid recipient role to proceed.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Recipient Role: The recipient role has not been defined or is not available in the system.
  Incorrect Role Assignment: The role assigned to the recipient does not match the expected roles defined in the system.
  Configuration Issues: There may be configuration issues in the Learning Solution settings that prevent the system from recognizing valid recipient roles.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Recipient Roles:
  
  Go to the configuration settings for the Learning Solution.
  Verify that the recipient roles are correctly defined and active. You can check this in the transaction code SPRO under the Learning Solution settings.
  
  
  
  Assign Valid Roles:
  
  Ensure that the recipient you are trying to send correspondence to has a valid role assigned. This can be done by checking the user profile in the system.
  If necessary, assign a valid role to the user that matches the expected recipient roles for correspondence.
  
  
  
  Review Correspondence Settings:
  
  Check the correspondence settings in the Learning Solution to ensure that the roles are correctly mapped and that the system is configured to recognize them.
  You can find these settings in the same SPRO configuration area.
  
  
  
  Test with Different Roles:
  
  If you have multiple roles available, try using a different role to see if the error persists. This can help identify if the issue is specific to a certain role.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to the Learning Solution for any additional guidance on recipient roles and correspondence.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), PFCG (Role Maintenance), and SU01 (User Maintenance) for managing roles and users.
  SAP Notes: Check for any SAP Notes related to LSO and correspondence issues that may provide patches or additional solutions.
  User Roles: Understand the different user roles in SAP LSO, such as learner, instructor, and administrator, and how they interact with correspondence functionalities.
  
  By following these steps, you should be able to resolve the error and successfully send correspondence in SAP LSO.