How To Fix LSO_CORRESPONDENCE711 - No correspondence requests were created

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 711

• Message text: No correspondence requests were created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE711 - No correspondence requests were created ?

  The SAP error message LSO_CORRESPONDENCE711 indicates that no correspondence requests were created in the Learning Solution (LSO) module. This error typically arises when there is an attempt to generate correspondence (such as notifications, reminders, or confirmations) related to learning events, but the system does not find any requests to process.
  Causes:
  
  No Correspondence Requests: There may simply be no correspondence requests available for processing. This can happen if the relevant learning events or participants do not have any correspondence set up.
  Incorrect Configuration: The configuration settings for correspondence in the LSO module may not be set up correctly, leading to the absence of requests.
  Selection Criteria: The selection criteria used to generate correspondence may be too restrictive, resulting in no matching records.
  Status of Learning Events: The learning events or participants may not be in a status that allows for correspondence to be generated (e.g., they may not be completed or may not have been activated).
  Authorization Issues: The user may not have the necessary authorizations to view or create correspondence requests.
  
  Solutions:
  
  Check Correspondence Requests: Verify if there are any correspondence requests created in the system. You can do this by navigating to the relevant transaction or report that lists correspondence requests.
  Review Configuration: Ensure that the correspondence settings in the LSO configuration are correctly set up. This includes checking the correspondence types and ensuring they are linked to the appropriate learning events.
  Adjust Selection Criteria: If you are using specific selection criteria to generate correspondence, consider broadening these criteria to include more records.
  Verify Event Status: Check the status of the learning events and participants to ensure they are eligible for correspondence. Make sure that the events are active and that participants have completed any necessary prerequisites.
  Check Authorizations: Ensure that the user attempting to generate correspondence has the necessary authorizations to access and create correspondence requests.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP LSO, such as LSO_CORRESPONDENCE for managing correspondence.
  Documentation: Refer to SAP Help documentation for Learning Solution to understand the configuration and processes related to correspondence.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.