How To Fix LSO_CORRESPONDENCE508 - Sender name is blank

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 508

• Message text: Sender name is blank

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE508 - Sender name is blank ?

  The SAP error message LSO_CORRESPONDENCE508 with the description "Sender name is blank" typically occurs in the context of SAP Learning Solution (LSO) when there is an issue with the configuration of the correspondence settings, particularly when sending emails or notifications related to learning events.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Sender Information: The sender's name or email address is not configured in the system. This can happen if the sender details are not maintained in the relevant configuration settings.
  Incorrect Configuration: The settings for the correspondence type may not be properly configured, leading to the absence of sender information.
  User Profile Issues: The user profile of the sender may not have the necessary details filled out, such as the name or email address.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Sender Configuration:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to SAP Learning Solution > Correspondence > Define Sender.
  Ensure that the sender's name and email address are correctly maintained.
  
  
  
  Maintain User Profile:
  
  Check the user profile of the sender in transaction SU01 (User Maintenance).
  Ensure that the user has a valid email address and name filled in the relevant fields.
  
  
  
  Review Correspondence Type Settings:
  
  In the same SPRO path, check the settings for the specific correspondence type you are using.
  Ensure that the sender information is correctly linked to the correspondence type.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the correspondence functionality to ensure that the error no longer occurs.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to send correspondence. Lack of authorization can sometimes lead to unexpected errors.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO: For configuration settings.
  SU01: For user maintenance.
  
  
  Documentation: Refer to SAP Help documentation for Learning Solution for more detailed guidance on correspondence settings.
  Support: If the issue persists after checking the above configurations, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  By following these steps, you should be able to resolve the LSO_CORRESPONDENCE508 error and ensure that the sender information is correctly configured in your SAP system.