How To Fix LSO_CORRESPONDENCE021 - ID of delivery method is blank

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 021

• Message text: ID of delivery method is blank

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE021 - ID of delivery method is blank ?

  The SAP error message LSO_CORRESPONDENCE021 indicates that there is an issue with the delivery method ID being blank in the context of Learning Solution (LSO) correspondence. This error typically arises when the system is trying to generate correspondence (like notifications, confirmations, etc.) related to learning events, but it cannot find a valid delivery method.
  Cause:
  
  Missing Configuration: The delivery method for correspondence might not be configured properly in the system.
  Blank Field: The field for the delivery method ID is left blank in the relevant configuration or master data.
  Incorrect Assignment: The correspondence type may not be correctly assigned to a delivery method in the system.
  Data Inconsistency: There may be inconsistencies in the data related to the learning event or the user profile.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for Learning Solution and ensure that the delivery methods are defined correctly.
  Navigate to the relevant transaction codes (like SPRO) and check the settings under Learning Solution > Correspondence > Define Delivery Methods.
  
  
  
  Assign Delivery Method:
  
  Ensure that a valid delivery method is assigned to the correspondence type you are trying to use.
  You can check this in the configuration settings for correspondence types.
  
  
  
  Review Master Data:
  
  Check the master data for the learning event or the user profile to ensure that all required fields, including the delivery method, are filled out correctly.
  
  
  
  Test with Different Data:
  
  If possible, try to create a test correspondence with different data to see if the issue persists. This can help identify if the problem is data-specific.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to LSO correspondence for any additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), LSO1 (for learning events), and others that may be relevant to your specific setup.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional context.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and modify the relevant settings.
  
  By following these steps, you should be able to identify and resolve the issue related to the LSO_CORRESPONDENCE021 error message.