How To Fix LSO_CORRESPONDENCE020 - Notification group &1 is not allowed for delivery method &2

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 020

• Message text: Notification group &1 is not allowed for delivery method &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE020 - Notification group &1 is not allowed for delivery method &2 ?

  The SAP error message LSO_CORRESPONDENCE020 indicates that there is an issue with the configuration of notification groups and delivery methods in the Learning Solution (LSO) module. Specifically, the error states that the specified notification group is not allowed for the given delivery method.
  Cause:
  This error typically arises due to one of the following reasons:
  
  Configuration Issue: The notification group you are trying to use is not configured to work with the specified delivery method. Each notification group can be restricted to certain delivery methods (e.g., email, print, etc.).
  Incorrect Assignment: The assignment of the notification group to the delivery method may not have been set up correctly in the system.
  Missing Entries: There may be missing entries in the configuration tables that link notification groups to delivery methods.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the Learning Solution settings.
  Look for the configuration related to Notification Groups and Delivery Methods.
  Ensure that the notification group you are using is correctly assigned to the delivery method in question.
  
  
  
  Modify Notification Group Settings:
  
  If the notification group is not allowed for the delivery method, you may need to either change the delivery method or modify the notification group settings to include the desired delivery method.
  
  
  
  Review Customization:
  
  If there are custom developments or enhancements in your SAP system, ensure that they are not interfering with the standard behavior of notification groups and delivery methods.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on configuring notification groups and delivery methods.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or LSO related transactions for testing.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  User Roles: Ensure that the user has the necessary authorizations to access and modify the notification group and delivery method settings.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.