How To Fix LSO850 - The system failed to read the data for the learner

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 850

• Message text: The system failed to read the data for the learner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO850 - The system failed to read the data for the learner ?

  The SAP error message LSO850 ("The system failed to read the data for the learner") typically occurs in the context of SAP Learning Solution (LSO) when the system is unable to retrieve the necessary data for a learner. This can happen for various reasons, and understanding the cause is crucial for resolving the issue.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the learner's master data or related tables.
  Authorization Issues: The user may not have the necessary authorizations to access the learner's data.
  Technical Issues: There could be technical problems such as database connectivity issues or system performance problems.
  Configuration Errors: Incorrect configuration settings in the Learning Solution module may lead to this error.
  User Status: The learner's status may not be active or may be set to a status that prevents data retrieval.
  
  Solutions:
  
  
  Check Learner Data:
  
  Verify that the learner's master data is complete and accurate. Check for any missing or inconsistent entries in the relevant tables (e.g., infotypes in HR).
  
  
  
  Authorization Check:
  
  Ensure that the user trying to access the learner's data has the appropriate authorizations. This can be checked in the user roles and profiles.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your technical support team or SAP Basis team to check for any underlying technical issues, such as database connectivity or performance problems.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the Learning Solution to ensure that everything is set up correctly. This includes checking the settings for the learner's data retrieval process.
  
  
  
  User Status Verification:
  
  Check the status of the learner in the system. If the learner is inactive or has a status that prevents data access, update their status accordingly.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (for organizational management) and PA20 (to view HR master data).
  SAP Notes: Search for SAP Notes related to LSO850 for any known issues or patches that may address the problem.
  Documentation: Refer to SAP documentation for Learning Solution for detailed information on configuration and troubleshooting.
  
  By following these steps, you should be able to identify the cause of the LSO850 error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further assistance.