How To Fix LSO846 - Participation data was not retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 846

• Message text: Participation data was not retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO846 - Participation data was not retrieved ?

  The SAP error message LSO846, which states "Participation data was not retrieved," typically occurs in the context of SAP Learning Solution (LSO) when there is an issue with retrieving participation data for a specific learning event or course. This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the database, such as missing or incorrect entries related to the participant or the learning event.
  Authorization Issues: The user may not have the necessary authorizations to view the participation data.
  Technical Issues: There could be technical problems with the SAP system, such as connectivity issues or problems with the underlying database.
  Course Status: The course or event may not be active or may have been canceled, leading to the inability to retrieve participation data.
  Configuration Issues: Incorrect configuration settings in the Learning Solution module may prevent the retrieval of participation data.
  
  Solutions:
  
  Check Data Consistency: Verify that the participation data exists in the system. You can do this by checking the relevant tables (e.g., HR tables related to training and events) to ensure that the data is correctly entered.
  Review Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the participation data. This may involve checking user roles and permissions in the SAP system.
  Technical Troubleshooting: If there are technical issues, consider checking the system logs for any errors or warnings that may provide more context. You may need to involve your IT support team to resolve any underlying technical problems.
  Check Course Status: Confirm that the course or event is active and has not been canceled or archived. If it has been archived, you may need to restore it to access the participation data.
  Configuration Review: Review the configuration settings in the Learning Solution module to ensure that everything is set up correctly. This may involve checking settings related to participation tracking and reporting.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide patches or workarounds for known issues.
  Documentation: Refer to the official SAP documentation for the Learning Solution module for guidance on configuration and troubleshooting.
  Community Forums: Consider visiting SAP community forums or user groups where other users may have encountered similar issues and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.