How To Fix LSO587 - No external catalog connection exists

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 587

• Message text: No external catalog connection exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO587 - No external catalog connection exists ?

  The SAP error message LSO587: No external catalog connection exists typically occurs in the context of SAP Learning Solution (LSO) when the system is unable to connect to an external catalog for learning content. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Configuration Issues: The external catalog connection may not be properly configured in the SAP system.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the external catalog.
  Authorization Issues: The user or system may lack the necessary authorizations to access the external catalog.
  Service Availability: The external catalog service may be down or unavailable.
  Incorrect URL or Credentials: The URL or credentials used to connect to the external catalog may be incorrect.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the SAP Learning Solution configuration settings and verify that the external catalog connection is correctly set up.
  Ensure that the connection parameters (like URL, port, etc.) are correct.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the external catalog server.
  If there are network issues, work with your network team to resolve them.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account used to connect to the external catalog has the necessary authorizations.
  Check the roles and profiles assigned to the user.
  
  
  
  Check External Catalog Status:
  
  Verify that the external catalog service is up and running. If it is down, contact the service provider or your IT support team.
  
  
  
  Validate URL and Credentials:
  
  Double-check the URL and any credentials (username/password) used for the connection to ensure they are correct.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the Learning Solution and the specific external catalog you are trying to connect to for any additional configuration steps or troubleshooting tips.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to LSO and external catalog connections for any known issues or patches.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.