How To Fix LCM_ESIGN010 - DocuSign Envelope ID is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: LCM_ESIGN - ESign messages

• Message number: 010

• Message text: DocuSign Envelope ID is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LCM_ESIGN010 - DocuSign Envelope ID is not available ?

  The SAP error message LCM_ESIGN010 indicating that the "DocuSign Envelope ID is not available" typically arises in the context of integrating SAP with DocuSign for electronic signatures. This error suggests that the system is unable to retrieve or recognize the DocuSign Envelope ID that is necessary for processing electronic signatures.
  Causes:
  
  Missing Envelope ID: The most common cause is that the DocuSign Envelope ID is not being passed correctly from SAP to DocuSign or is missing entirely.
  Incorrect Configuration: There may be issues with the configuration settings in SAP or DocuSign that prevent the proper retrieval of the Envelope ID.
  Network Issues: Temporary network issues or connectivity problems between SAP and DocuSign can lead to this error.
  Expired or Invalid Envelope: The Envelope ID may refer to an expired or invalid envelope in DocuSign.
  Authorization Issues: There may be issues with the API credentials or permissions that prevent access to the envelope.
  
  Solutions:
  
  Check Envelope ID: Ensure that the Envelope ID is being generated and passed correctly from SAP to DocuSign. You may need to review the code or configuration that handles this process.
  Review Configuration: Verify the integration settings between SAP and DocuSign. Ensure that all necessary parameters, including API keys and endpoint URLs, are correctly configured.
  Test Connectivity: Check the network connection between SAP and DocuSign. You can perform a test to see if the API calls are being made successfully.
  Check Envelope Status: Log into your DocuSign account and verify the status of the envelope associated with the ID. Ensure it is not expired or voided.
  Review API Permissions: Ensure that the API credentials used in the integration have the necessary permissions to access the envelope.
  Consult Logs: Check the logs in both SAP and DocuSign for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for the specific module you are using (e.g., SAP Cloud Platform, SAP S/4HANA) for integration with DocuSign.
  DocuSign API Documentation: Review the DocuSign API documentation to understand how to properly handle envelopes and troubleshoot issues related to envelope IDs.
  Support Forums: Consider checking SAP Community or DocuSign support forums for similar issues and solutions shared by other users.
  Contact Support: If the issue persists, consider reaching out to SAP or DocuSign support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the issue related to the LCM_ESIGN010 error message.