How To Fix LCM_DOCUMENT062 - e-Signature sending process has failed

SAP Error Message - Details

• Message type: E = Error

• Message class: LCM_DOCUMENT - Message Class for LCM Document

• Message number: 062

• Message text: e-Signature sending process has failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message LCM_DOCUMENT062 - e-Signature sending process has failed ?

  The SAP error message LCM_DOCUMENT062 indicates that there was a failure in the e-Signature sending process. This error typically occurs in the context of document management and electronic signatures within SAP systems, particularly when using the SAP Document Management System (DMS) or related functionalities.
  Causes:
  
  Configuration Issues: The e-Signature process may not be properly configured in the system. This includes settings related to the e-Signature service or the document management configuration.
  Network Issues: There may be connectivity problems between the SAP system and the e-Signature service provider, leading to failed communication.
  Authorization Problems: The user attempting to send the e-Signature may not have the necessary authorizations or roles assigned to perform this action.
  Service Availability: The e-Signature service may be down or unavailable, which can prevent the sending process from completing successfully.
  Data Issues: There may be issues with the data being sent, such as missing required fields or incorrect formats.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the e-Signature process in SAP. Ensure that all necessary parameters are correctly set up.
  Network Connectivity: Verify that there are no network issues preventing communication with the e-Signature service. This may involve checking firewalls, proxies, or other network components.
  User Authorizations: Ensure that the user has the appropriate authorizations to perform e-Signature actions. This may involve checking user roles and permissions in the SAP system.
  Service Status: Check the status of the e-Signature service provider to ensure it is operational. If the service is down, you may need to wait until it is restored.
  Data Validation: Review the data being sent for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search the SAP Support Portal for notes related to LCM_DOCUMENT062.
  Logs and Traces: Review system logs and traces for more detailed error messages that may provide insight into the root cause of the failure.
  Documentation: Refer to SAP documentation related to e-Signatures and document management for best practices and configuration guidelines.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the LCM_DOCUMENT062 error in your SAP system.