How To Fix LAW_MESSAGES804 - Check: New hardware key &1 is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: LAW_MESSAGES - License Administration Workbench

• Message number: 804

• Message text: Check: New hardware key &1 is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LAW_MESSAGES804 - Check: New hardware key &1 is not active ?

  The SAP error message LAW_MESSAGES804, which states "Check: New hardware key &1 is not active," typically relates to issues with the hardware key used for licensing in SAP systems. This error can occur when the system detects that the hardware key has changed or is not recognized as active, which can happen due to hardware changes, system migrations, or other modifications to the environment.
  Cause:
  
  Hardware Changes: If there have been changes to the server hardware (e.g., CPU, motherboard), the hardware key may change, leading to this error.
  System Migration: Moving the SAP system to a new server or virtual environment can result in a new hardware key being generated.
  License Issues: The new hardware key may not be associated with an active license in the SAP system.
  Configuration Errors: Incorrect configuration settings in the SAP system can also lead to this error.
  
  Solution:
  
  Check Hardware Key: Verify the current hardware key by using transaction code SLICENSE in the SAP GUI. This will show you the current hardware key and its status.
  Contact SAP Support: If the hardware key has changed and you do not have an active license for the new key, you will need to contact SAP Support to obtain a new license key that corresponds to the new hardware key.
  Update License: Once you have the new license key, you can update it in the system using transaction code SLICENSE. Follow the prompts to enter the new license key.
  Reboot the System: After updating the license, it may be necessary to restart the SAP system to ensure that the changes take effect.
  Documentation: Keep documentation of any hardware changes and the corresponding license updates for future reference.
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may provide additional guidance or solutions for this specific error. You can search the SAP Support Portal for notes related to licensing and hardware keys.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the error message LAW_MESSAGES804 and ensure that your SAP system is properly licensed and operational.