How To Fix KSUR021 - The survey application &1 does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: KSUR -

• Message number: 021

• Message text: The survey application &1 does not exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message KSUR021 - The survey application &1 does not exist. ?

  The SAP error message KSUR021 indicates that the survey application specified in the system does not exist. This error typically occurs in the context of SAP's survey functionality, which is often used in modules like SAP Customer Experience or SAP CRM.
  Cause:
  
  Non-Existent Survey Application: The survey application ID you are trying to access or reference does not exist in the system.
  Incorrect Configuration: The survey application may not have been properly configured or activated in the system.
  Authorization Issues: The user may not have the necessary permissions to access the survey application.
  Data Deletion: The survey application may have been deleted or not yet created in the system.
  
  Solution:
  
  Check Survey Application ID: Verify that the survey application ID you are using is correct. Ensure there are no typos or incorrect references.
  Create or Activate Survey Application: If the survey application does not exist, you may need to create it. This can typically be done through the relevant configuration transaction in SAP.
  Review Configuration: Go to the configuration settings for surveys and ensure that the application is properly set up and activated.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the survey application. You may need to consult with your SAP security team to verify this.
  Consult Documentation: Refer to SAP documentation or help resources for specific steps on how to create or manage survey applications.
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version, you may use specific transaction codes to manage survey applications (e.g., SPRO for configuration).
  SAP Notes: Check SAP Notes for any known issues or patches related to survey applications.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and context.
  
  By following these steps, you should be able to identify the cause of the KSUR021 error and implement a solution.