How To Fix KM755 - Sales document / item &/& does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: KM - Error messages for Profit Center Accounting

• Message number: 755

• Message text: Sales document / item &/& does not exist

What causes this issue?

This sales document item has not been created (Table VBAP).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry. If necessary, you must create the relevant item.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KM755 - Sales document / item &/& does not exist ?

  The SAP error message KM755 indicates that a sales document or item does not exist in the system. This error typically occurs in the context of sales order processing, where the system is unable to find the specified sales document or item based on the input provided.
  Causes of KM755 Error
  
  Incorrect Document Number: The sales document number or item number entered may be incorrect or mistyped.
  Document Deletion: The sales document may have been deleted or archived, making it unavailable for processing.
  Document Not Created: The sales document may not have been created yet, or it may not have been saved properly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the sales document.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization.
  
  Solutions to KM755 Error
  
  
  Verify Document Number: Double-check the sales document number and item number for accuracy. Ensure that you are using the correct format and that there are no typographical errors.
  
  
  Check Document Status: Use transaction codes like VA03 (Display Sales Order) to check if the document exists. If it does not, confirm whether it has been deleted or archived.
  
  
  Create Document: If the document has not been created, ensure that the necessary steps are taken to create it. This may involve entering the required data and saving the document.
  
  
  Authorization Check: Ensure that the user has the necessary permissions to access the sales document. If not, contact your SAP security administrator to review and adjust the user roles.
  
  
  Database Consistency: If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to investigate any underlying database problems.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) for managing sales documents.
  SAP Documentation: Review SAP documentation and help files for additional context on sales document management and error handling.
  Support Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.