How To Fix KK238 - Worklist &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: KK -

• Message number: 238

• Message text: Worklist &1 is locked by user &2

What causes this issue?

The worklist you want to change is locked by user &v2&.

System Response

The system cannot perform the function.

How to fix this error?

Try to perform the function again later.
If you require the worklist data for information purposes only, use
the function <LS>Display Worklist</> or <LS>Copy Worklist</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KK238 - Worklist &1 is locked by user &2 ?

  The SAP error message KK238 indicates that a worklist (in this case, a worklist related to cost center accounting or internal orders) is locked by another user. This typically occurs when one user is currently accessing or processing a worklist, preventing other users from accessing it simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently using the worklist, which locks it for other users.
  Session Timeout: A user may have left the worklist open, and the session has not been properly closed.
  System Error: Occasionally, a system error or crash may leave a worklist in a locked state.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and then try accessing the worklist again.
  Identify the Locking User: If you have the necessary permissions, you can check which user is locking the worklist. This can be done using transaction code SM12 (for lock entries) to see the user and the object they are locking.
  Contact the User: If possible, contact the user who is locking the worklist to see if they can release it.
  Release the Lock: If the locking user is unavailable and you have the necessary authorizations, you can manually delete the lock entry in transaction SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is actively working on the data.
  Check for System Issues: If this issue occurs frequently, it may be worth investigating if there are underlying system issues or if the locking mechanism is functioning as intended.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  SU01: To check user details and roles.
  
  
  User Training: Ensure that users are trained on how to properly close worklists and sessions to avoid unnecessary locks.
  System Configuration: Review system settings related to locking mechanisms and session management to optimize performance and reduce locking issues.
  
  If the problem persists or if you are unsure about taking any actions, it is advisable to consult with your SAP Basis team or system administrator for further assistance.