How To Fix KEO002 - Technical problems calling up the web; Inform the person responsible

SAP Error Message - Details

• Message type: E = Error

• Message class: KEO - Enterprise Organization

• Message number: 002

• Message text: Technical problems calling up the web; Inform the person responsible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message KEO002 - Technical problems calling up the web; Inform the person responsible ?

  The SAP error message KEO002, which indicates "Technical problems calling up the web; Inform the person responsible," typically arises in the context of SAP's web-based applications or services, such as SAP Fiori or SAP GUI for HTML. This error suggests that there is a technical issue preventing the web application from functioning correctly.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the client and the SAP server, such as firewall restrictions or network outages.
  Server Configuration: The SAP server may not be properly configured to handle web requests, or there may be issues with the web dispatcher.
  Browser Compatibility: The web browser being used may not be compatible with the SAP application, or there may be issues with browser settings (e.g., cookies, JavaScript).
  SAP System Errors: There could be underlying issues within the SAP system itself, such as missing components, incorrect settings, or system downtime.
  Authorization Issues: The user may not have the necessary authorizations to access the web application.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues. Test the connection to the SAP server and check for any firewall settings that might be blocking access.
  Review Server Configuration: Verify that the SAP server and web dispatcher are correctly configured. Check logs for any errors that might indicate configuration issues.
  Browser Settings: Try accessing the application using a different web browser or clearing the cache and cookies of the current browser. Ensure that JavaScript is enabled and that pop-up blockers are not interfering.
  Check SAP System Status: Look into the SAP system logs (transaction SM21) for any errors or warnings that might indicate system issues. Ensure that the system is up and running without any critical errors.
  User Authorizations: Confirm that the user has the necessary authorizations to access the web application. This can be checked in transaction SU53 or by consulting with the security team.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  System Logs: Use transaction codes like SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP Basis team or SAP support for further investigation.