How To Fix KE_HDB100 - E-mail could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: KE_HDB - Message Class for Accelerated CO-PA

• Message number: 100

• Message text: E-mail could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message KE_HDB100 - E-mail could not be sent ?

  The SAP error message KE_HDB100, which indicates that an email could not be sent, can arise from various causes. Here are some common causes, potential solutions, and related information:
  Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or experiencing issues.
  Authorization Problems: The user or the system may not have the necessary permissions to send emails.
  Incorrect Email Address: The recipient's email address may be incorrectly formatted or invalid.
  SAP Application Issues: There may be bugs or issues within the SAP application that are causing the email sending process to fail.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration) and verify the SMTP settings.
  Ensure that the SMTP server address, port, and authentication details are correctly configured.
  
  
  
  Test Email Sending:
  
  Use the Test function in SCOT to send a test email to verify that the configuration is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the email server. You can use tools like ping or telnet to check connectivity to the SMTP server.
  
  
  
  Review Email Server Logs:
  
  Check the logs on the email server for any errors or issues that might indicate why the email could not be sent.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking roles and permissions in the SAP system.
  
  
  
  Validate Email Addresses:
  
  Double-check the email addresses being used to ensure they are correctly formatted and valid.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that might address known issues or bugs related to email sending in your version of SAP.
  
  
  
  Consult with IT Support:
  
  If the issue persists, it may be beneficial to consult with your IT support team or SAP Basis team for further investigation.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect Administration), SOST (SAPconnect Send Requests), and SO10 (Text Management) can be useful for troubleshooting email issues.
  SAP Notes: Search the SAP Support Portal for notes related to KE_HDB100 or email sending issues.
  Documentation: Review SAP documentation on SAPconnect for detailed configuration and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the KE_HDB100 error message in your SAP system.