How To Fix KE396 - Inconsistency between a document field and the prof. segment number

KE396 - Overview

• Message type: E = Error

• Message class: KE -

• Message number: 396

• Message text: Inconsistency between a document field and the prof. segment number

What causes this issue?

A line item was assigned to a profitability segment (number &V1&) which
has the value &V4& for characteristic &V2&. The original document (FI
document, sales order, internal order, etc.), however, contains &V3& in
this field. It is therefore inconsistent with the profitability segment
found.

System Response

The characteristics in Profitability Analysis (CO-PA) must have the
same characteristic values as the original document. For example, you
cannot assign a sales order to a different customer or product than the
one contained in the original sales order. If you wish to fill the
characteristics with different contents, you must change the original
fields.

How to fix this error?

Enter the correct characteristic values on the CO-PA assignment screen.
The system will automatically assign a corresponding profitability
segment number. If it is not possible to enter values in some of these
fields, delete the entire assignment to a profitability segment number
and then enter it again.
As a rule, you should first enter the fields in the original sender
document and then make the assignment to a profitability segment.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KE396 - Inconsistency between a document field and the prof. segment number ?

  The SAP error message KE396, which states "Inconsistency between a document field and the prof. segment number," typically occurs in the context of Profitability Analysis (CO-PA) when there is a mismatch between the data in the document and the expected values in the profitability segment.
  
  Cause:
  
  
  Data Inconsistency: This error often arises when there is a discrepancy between the document fields and the profitability segment number. This could be due to:
  
  Missing or incorrect assignment of characteristics in the document.
  Changes in the configuration of the profitability segments that are not reflected in the existing documents.
  Data corruption or inconsistencies in the database.
  
  
  
  
  Configuration Issues: If the configuration of the profitability analysis is not set up correctly, it can lead to inconsistencies. This includes issues with the characteristics or value fields that are defined in the CO-PA settings.
  
  
  Document Changes: If a document has been changed after it was posted, and the changes affect the profitability segment,