How To Fix KCONS007 - Customer &1 is locked by another user.

SAP Error Message - Details

• Message type: E = Error

• Message class: KCONS - Consent Data: Message class

• Message number: 007

• Message text: Customer &1 is locked by another user.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message KCONS007 - Customer &1 is locked by another user. ?

  The SAP error message KCONS007 indicates that a customer (identified by &1) is locked by another user. This typically occurs when multiple users are trying to access or modify the same customer record simultaneously, leading to a lock situation to prevent data inconsistencies.
  Cause:
  
  Concurrent Access: Another user is currently editing or has locked the customer record.
  Transaction Lock: The transaction being executed may have placed a lock on the customer record.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  Background Jobs: A background job may be processing the customer record, causing it to be locked.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, wait for a few moments and then try to access the customer record again.
  Identify the Locking User:
  
  Use transaction SM12 to check for locks. You can enter the customer number to see which user has locked the record.
  If you have the necessary authorizations, you can unlock the record from this transaction.
  
  
  Contact the Locking User: If you identify the user who has locked the record, you can reach out to them to see if they can release the lock.
  Check Background Jobs: Use transaction SM37 to check if any background jobs are running that might be locking the customer record.
  System Administrator: If you are unable to resolve the issue, contact your SAP system administrator for assistance. They can help identify the cause of the lock and take appropriate action.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  SE11: To check the data dictionary for the customer table (usually KNA1 for general customer data).
  
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. SAP uses a locking mechanism to ensure data integrity during concurrent access.
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks in the system.
  
  By following these steps, you should be able to resolve the KCONS007 error and regain access to the customer record.