How To Fix KAP6017 - Runtime export customer data to SAP EIS: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: KAP6 - PS: Messages for the PS -> EIS data export

• Message number: 017

• Message text: Runtime export customer data to SAP EIS: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message KAP6017 - Runtime export customer data to SAP EIS: &1 ?

  The SAP error message KAP6017 typically indicates an issue related to the export of customer data to the SAP Enterprise Information System (EIS). This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying data extraction process.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master records that are being exported.
  Configuration Issues: The configuration settings for the data export process may not be correctly set up.
  Authorization Issues: The user executing the export may not have the necessary authorizations to access the required data.
  Technical Issues: There could be technical problems with the SAP system, such as issues with the data extraction program or the connection to the EIS.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Review the customer master data for any inconsistencies or missing fields. Ensure that all required fields are populated correctly.
  Use transaction codes like XD03 (Display Customer) to check individual customer records.
  
  
  
  Review Configuration:
  
  Verify the configuration settings for the data export process. This may involve checking the settings in the relevant customizing transactions.
  Ensure that the data extraction process is correctly configured in the SAP system.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the export has the necessary authorizations to access the customer data and perform the export.
  You can check user roles and authorizations using transaction SU01 (User Maintenance).
  
  
  
  Technical Troubleshooting:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  If the problem persists, consider reaching out to your SAP Basis team to investigate any underlying technical issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue with the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE38 (ABAP Editor) to run reports, SM37 (Job Monitoring) to check background jobs, and ST22 (Dump Analysis) for analyzing runtime errors.
  Documentation: Review SAP documentation related to EIS and data export processes for additional insights and best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the KAP6017 error and implement a suitable solution.