How To Fix JIT00836 - Action &4 not possible (for int.call no. &1, customer &2, seq. no. &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 836

• Message text: Action &4 not possible (for int.call no. &1, customer &2, seq. no. &3)

What causes this issue?

The specified action &V1& is not possible for the call selected.
The action specified is not permitted for any components groups. The
status transfer with this action from the current internal processing
statuses is not maintained.
Internal call number: &V1&
JIT customer: &V2&
Sequence number: &V3&

System Response

The action is not carried out.

How to fix this error?

Check the call transmitted. If necessary you must permit the action, by
changing the action net in the IMG activity
<DS:SIMG.SIMG_CFMENULEOJIT3>Define call control</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00836 - Action &4 not possible (for int.call no. &1, customer &2, seq. no. &3) ?

  The SAP error message JIT00836 indicates that a specific action (denoted by &4) is not possible for a given internal call number (&1), customer (&2), and sequence number (&3). This error typically arises in the context of Just-In-Time (JIT) delivery processes, where certain actions are restricted based on the status of the delivery or the data associated with it.
  Possible Causes:
  
  Invalid Status: The action you are trying to perform may not be allowed due to the current status of the JIT call. For example, if the call is already completed or canceled, certain actions may be restricted.
  Data Inconsistencies: There may be inconsistencies or missing data related to the internal call, customer, or sequence number that prevent the action from being executed.
  Authorization Issues: The user may not have the necessary authorizations to perform the action on the specified internal call.
  Configuration Issues: There may be configuration settings in the JIT process that restrict certain actions based on business rules.
  
  Solutions:
  
  Check Status: Verify the status of the internal call. If the call is in a status that does not allow the action, you may need to change the status or choose a different action.
  Review Data: Ensure that all required data for the internal call, customer, and sequence number is complete and accurate. Look for any missing or incorrect entries.
  Authorization Check: Confirm that the user has the necessary permissions to perform the action. If not, contact your SAP security administrator to request the appropriate authorizations.
  Consult Configuration: Review the configuration settings related to JIT processes in your SAP system. Ensure that the settings align with your business requirements and allow for the intended actions.
  Error Logs: Check the application logs or transaction logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as JIT-related transactions (e.g., JIT1, JIT2) to manage JIT calls and deliveries.
  SAP Notes: Search for SAP Notes related to JIT processes and error JIT00836 in the SAP Support Portal for any known issues or patches.
  Documentation: Review SAP documentation on JIT processes to understand the workflow and restrictions associated with different actions.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.