How To Fix JIT00338 - Call for external call no. &3 from customer &1, plant &2 not available

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 338

• Message text: Call for external call no. &3 from customer &1, plant &2 not available

What causes this issue?

You have tried to create a call without call components. A call with
external call number &V3& for customer &V2& does not yet exist.

System Response

The creation is terminated.

How to fix this error?

You can only create a new call, if you enter call components. It is
possible, however, to update existing calls without call components-
Check the inbound EDI/IDoc processing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00338 - Call for external call no. &3 from customer &1, plant &2 not available ?

  The SAP error message JIT00338 indicates that there is an issue with the Just-In-Time (JIT) delivery process. Specifically, it means that a call for an external call number (which is typically related to a JIT delivery schedule) from a specific customer and plant is not available. This can occur for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing or Incorrect JIT Call Number: The external call number referenced in the error may not exist or may be incorrectly entered in the system.
  Data Inconsistency: There may be inconsistencies in the data related to the customer, plant, or the JIT delivery schedule.
  Configuration Issues: The JIT process may not be properly configured in the system, leading to the inability to retrieve the necessary call information.
  Master Data Issues: Problems with master data, such as customer master records or material master records, can lead to this error.
  Delivery Schedule Not Created: The delivery schedule for the specified customer and plant may not have been created or may have been deleted.
  
  Solutions:
  
  Verify External Call Number: Check if the external call number exists in the system. You can do this by navigating to the relevant transaction (e.g., JIT call management) and confirming the details.
  Check Customer and Plant Data: Ensure that the customer and plant data is correctly maintained in the system. Look for any discrepancies or missing information.
  Review JIT Configuration: Check the configuration settings for JIT in the system. Ensure that all necessary settings are correctly defined.
  Examine Master Data: Review the customer master and material master records for any inconsistencies or missing data that could affect the JIT process.
  Create or Update Delivery Schedule: If the delivery schedule does not exist, create it. If it exists but is incorrect, update it as necessary.
  Consult SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as JIT call management (e.g., transaction JIT1) to manage JIT calls.
  SAP Documentation: Refer to SAP Help documentation for detailed information on JIT processes and error handling.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the JIT00338 error and implement the appropriate solution.