How To Fix JIT00018 - Customer &1 is being actively used and cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 018

• Message text: Customer &1 is being actively used and cannot be deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00018 - Customer &1 is being actively used and cannot be deleted ?

  The SAP error message JIT00018 indicates that a customer (identified by &1) is currently in use and cannot be deleted. This typically occurs in the context of customer master data management, where certain conditions prevent the deletion of a customer record.
  Cause:
  
  Active Transactions: The customer has open transactions, such as sales orders, deliveries, or invoices that are still active or not fully processed.
  Dependencies: There may be dependencies on the customer record from other modules or processes, such as financial postings or logistics.
  Data Integrity: SAP enforces data integrity rules to ensure that deleting a customer does not lead to orphaned records or inconsistencies in the database.
  
  Solution:
  To resolve this error and successfully delete the customer record, you can follow these steps:
  
  
  Check for Open Transactions:
  
  Review any open sales orders, deliveries, or invoices associated with the customer. You can use transaction codes like VA03 (Display Sales Order) or VL03N (Display Outbound Delivery) to check for active documents.
  If there are open transactions, you may need to complete, cancel, or delete them before attempting to delete the customer.
  
  
  
  Review Customer Dependencies:
  
  Check if there are any financial postings or other dependencies linked to the customer. This can include checking accounts receivable or any related financial documents.
  Use transaction codes like FBL5N (Customer Line Item Display) to see if there are any outstanding items.
  
  
  
  Use the Correct Deletion Method:
  
  If the customer is not actively used but still cannot be deleted, consider marking the customer as "inactive" instead of deleting it. This can be done in the customer master data (transaction code XD02 for general data).
  If you still need to delete the customer, you may need to use the transaction code XD06 (Delete Customer) after ensuring all dependencies are resolved.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unable to identify the cause or resolve the issue, consult with your SAP administrator or support team. They may have access to additional tools or logs that can help diagnose the problem.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  XD06: Delete Customer
  VA03: Display Sales Order
  VL03N: Display Outbound Delivery
  FBL5N: Customer Line Item Display
  
  
  
  SAP Notes: Check SAP Notes for any specific guidance or updates related to this error message. SAP Notes can provide additional context or solutions based on the version of SAP you are using.
  
  
  Documentation: Review SAP documentation or help files related to customer master data management for best practices on managing customer records.
  
  
  By following these steps, you should be able to identify the cause of the JIT00018 error and take appropriate action to resolve it.