How To Fix JIT00010 - System error detected during (un)lock procedure: call &3, cust.&2, user&1

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 010

• Message text: System error detected during (un)lock procedure: call &3, cust.&2, user&1

What causes this issue?

Lock Management detected an error when it was trying to lock or unlock
an object.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform the function again. If it is more than just a temporary error,
check the entries in Lock Management with the transaction
<DS:TRAN.SM12>Select lock entries</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00010 - System error detected during (un)lock procedure: call &3, cust.&2, user&1 ?

  The SAP error message JIT00010 indicates that a system error occurred during the (un)lock procedure, which is typically related to the locking mechanism in SAP. This error can arise in various contexts, such as when trying to lock or unlock a resource (like a document or a transaction) in the system.
  Cause:
  
  Database Lock Issues: The error may occur due to issues with database locks, where a resource is already locked by another process or user.
  System Configuration: Misconfiguration in the system settings or parameters related to locking mechanisms.
  User Authorization: The user attempting to perform the lock/unlock operation may not have the necessary authorizations.
  Technical Issues: There could be underlying technical issues, such as problems with the database, network issues, or system performance problems.
  Concurrency Issues: Multiple users or processes trying to access the same resource simultaneously can lead to conflicts.
  
  Solution:
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries. If a lock is held by another user or process, you may need to wait for it to be released or contact the user holding the lock.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the lock/unlock operation. You can check this using transaction SU53 to analyze authorization failures.
  System Logs: Check the system logs (transaction SM21) for any related error messages that might provide more context about the issue.
  Database Consistency: Ensure that the database is consistent and there are no underlying issues. You may need to involve your database administrator if there are concerns about database integrity.
  Restart the Process: If the error is transient, restarting the transaction or process may resolve the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and SU53 (for authorization checks).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to locking mechanisms and error handling for more in-depth understanding.
  
  By following these steps, you should be able to diagnose and potentially resolve the JIT00010 error in your SAP system.