How To Fix JAM_AUTHENTICATE012 - Call to service provider to get a token failed

SAP Error Message - Details

• Message type: E = Error

• Message class: JAM_AUTHENTICATE - Messages of JAM Authentication

• Message number: 012

• Message text: Call to service provider to get a token failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message JAM_AUTHENTICATE012 - Call to service provider to get a token failed ?

  The SAP error message JAM_AUTHENTICATE012: Call to service provider to get a token failed typically indicates an issue with the authentication process when trying to connect to the SAP Jam service. This error can arise due to various reasons, including configuration issues, network problems, or service provider issues.
  Causes:
  
  Incorrect Configuration: The settings for the service provider (e.g., OAuth settings) may not be configured correctly in the SAP system.
  Network Issues: There may be connectivity problems between your SAP system and the SAP Jam service.
  Expired or Invalid Credentials: The credentials used for authentication (like client ID and secret) may have expired or been revoked.
  Service Provider Issues: The SAP Jam service itself may be experiencing downtime or issues.
  Firewall or Proxy Settings: Network firewalls or proxy settings may be blocking the connection to the SAP Jam service.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the OAuth settings in the SAP system. Ensure that the client ID, client secret, and redirect URI