How To Fix JAM_AUTHENTICATE002 - Call to service provider to get a session failed

SAP Error Message - Details

• Message type: E = Error

• Message class: JAM_AUTHENTICATE - Messages of JAM Authentication

• Message number: 002

• Message text: Call to service provider to get a session failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message JAM_AUTHENTICATE002 - Call to service provider to get a session failed ?

  The SAP error message JAM_AUTHENTICATE002 indicates that there was a failure in the authentication process when trying to establish a session with the service provider, typically related to SAP Jam or other integrated services. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: There may be connectivity problems between your SAP system and the service provider.
  Configuration Errors: Incorrect configuration settings in the SAP system or the service provider can lead to authentication failures.
  Expired Credentials: The credentials (username/password or tokens) used for authentication may have expired or been changed.
  Service Provider Downtime: The service provider (e.g., SAP Jam) may be experiencing downtime or maintenance.
  Firewall or Proxy Issues: Firewalls or proxy settings may be blocking the connection to the service provider.
  SSL/TLS Issues: Problems with SSL certificates or TLS settings can prevent secure connections.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between your SAP system and the service provider. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration Settings: Verify the configuration settings in your SAP system for the service provider. Ensure that the URLs, authentication methods, and other parameters are correctly set.
  Update Credentials: If you suspect that the credentials are expired or incorrect, update them in the SAP system and ensure they match what is configured in the service provider.
  Check Service Status: Visit the service provider's status page (if available) to check for any ongoing issues or maintenance that might affect connectivity.
  Firewall/Proxy Configuration: Review firewall and proxy settings to ensure that they allow traffic to and from the service provider. You may need to whitelist certain IP addresses or domains.
  SSL/TLS Configuration: Ensure that the SSL certificates are valid and properly configured. Check if the correct TLS version is being used as per the service provider's requirements.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the error message for any specific patches or updates that may address the issue.
  Logs: Review the application logs in SAP for more detailed error messages that can provide additional context about the failure.
  Documentation: Refer to the official SAP documentation for guidance on configuring and troubleshooting integrations with SAP Jam or other services.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the JAM_AUTHENTICATE002 error effectively.