How To Fix J_3RCPS004 - Customer &1 not found in int.table mt_customer_names. Contact SAP.

SAP Error Message - Details

• Message type: E = Error

• Message class: J_3RCPS - Customer Payment Solution

• Message number: 004

• Message text: Customer &1 not found in int.table mt_customer_names. Contact SAP.

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the appropriate entry in the Assignment of Payments to Sales
Orders (<AB>J_3R_SO_PAYMENTS</>) table. If the entry is correct, contact
SAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J_3RCPS004 - Customer &1 not found in int.table mt_customer_names. Contact SAP. ?

  The SAP error message J_3RCPS004 indicates that the system is unable to find a specific customer in the internal table mt_customer_names. This typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP ERP systems when trying to access customer data that is not available or has not been properly configured.
  Cause:
  
  Missing Customer Data: The customer you are trying to access does not exist in the internal table mt_customer_names. This could be due to data not being uploaded or created in the system.
  Incorrect Customer ID: The customer ID being used may be incorrect or misspelled.
  Data Synchronization Issues: If your system is integrated with other systems (like a third-party CRM), there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view the customer data.
  
  Solution:
  
  Verify Customer ID: Check the customer ID you are using to ensure it is correct. You can do this by searching for the customer in the relevant transaction (e.g., using transaction code XD03 for customer master data).
  Check Data Upload: If the customer is supposed to be in the system, ensure that the data has been uploaded correctly. You may need to re-upload or create the customer record.
  Data Synchronization: If your system is integrated with other systems, check the integration settings and ensure that data synchronization is functioning correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access customer data. You may need to consult with your SAP security team to verify this.
  Contact SAP Support: If the issue persists after checking the above points, it may be necessary to contact SAP support for further assistance. Provide them with the error message and any relevant details about the situation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), VD03 (Display Customer Sales Area), or BP (Business Partner) depending on your SAP version.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to customer master data management for best practices and guidelines.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.