How To Fix J3RGTD017 - Import customs declaration &1 is locked by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: J3RGTD - Message class for Customs Declaration tracking

• Message number: 017

• Message text: Import customs declaration &1 is locked by &2

What causes this issue?

You cannot save the document because the reference import customs
declaration items are locked by another user.

System Response

The system cannot update the open quantities in the relevant customs
declaration. The system does not allow you to save the document without
a customs declaration reference.

How to fix this error?

Try to save the document later.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J3RGTD017 - Import customs declaration &1 is locked by &2 ?

  The SAP error message J3RGTD017 indicates that an import customs declaration is locked by another user or process. This typically occurs in the context of customs management within SAP, where multiple users may attempt to access or modify the same customs declaration simultaneously.
  Cause:
  
  User Lock: Another user is currently editing or processing the customs declaration, which prevents other users from making changes.
  System Lock: The system may have a lock due to a background job or a transaction that is still in progress.
  Technical Issues: There may be a technical issue or a bug that is causing the lock to persist even after the user has finished their work.
  
  Solution:
  
  
  Check User Lock:
  
  Identify the user who has locked the customs declaration. You can do this by checking the transaction logs or using transaction codes like SM12 (to view and manage locks).
  If the user is no longer working on the declaration, you may need to contact them to release the lock or, if necessary, you can manually delete the lock (if you have the appropriate permissions).
  
  
  
  Wait and Retry:
  
  If the lock is temporary (e.g., due to a user currently working on it), wait for the user to finish and then try again.
  
  
  
  Check Background Jobs:
  
  Use transaction SM37 to check if there are any background jobs that might be holding the lock. If you find any, you may need to wait for them to complete or contact your system administrator.
  
  
  
  Technical Support:
  
  If the issue persists and you suspect it might be a technical problem, contact your SAP support team or technical team for further investigation. They can check for any underlying issues in the system.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  SE11: To check the database table for customs declarations if needed.
  
  
  
  User Permissions: Ensure that users have the appropriate permissions to access and modify customs declarations.
  
  
  Documentation: Refer to SAP documentation or help resources for more detailed information on handling locks and customs declarations.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues related to this error message.
  
  
  By following these steps, you should be able to resolve the error message J3RGTD017 and continue with your customs declaration processing.