How To Fix J3R_LEGAL_FORMS470 - Customer &1 is blocked. Data not displayed. See long text.

SAP Error Message - Details

• Message type: E = Error

• Message class: J3R_LEGAL_FORMS - Legal forms RU

• Message number: 470

• Message text: Customer &1 is blocked. Data not displayed. See long text.

What causes this issue?

You want to display or change master data for customer or you want to
unblock this data. The master data for customer may include personal
data and is blocked.

System Response

+,,The system does not display the data of customer to protect personal
data, and you cannot change data for this customer.
+,,The system does not allow unblocking.

How to fix this error?

+,,If you are sure that you want to display or change data for customer,
use transaction BUP_REQ_UNBLK to request unblocking. If you are
authorized to unblock data, use transaction CVP_UNBLOCK_MD to unblock
the data related to customer
+,,To unblock this data, unblock the customer general data first.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J3R_LEGAL_FORMS470 - Customer &1 is blocked. Data not displayed. See long text. ?

  The SAP error message "J3R_LEGAL_FORMS470 Customer &1 is blocked. Data not displayed. See long text." typically indicates that the customer account referenced by the placeholder "&1" is blocked for certain transactions or activities. This can prevent the system from displaying relevant data related to legal forms or other customer-related processes.
  Cause:
  
  
  Customer Blocked Status: The customer account may be blocked due to various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user or administrator.
  Legal or compliance issues.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that enforce blocking under certain conditions.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Check the status of the customer account to see if it is blocked. Look for any indicators in the "Status" or "Control" tab.
  
  
  
  Unblock Customer:
  
  If you have the necessary permissions, you can unblock the customer using transaction code XD02 (change customer master data).
  Navigate to the relevant tab (e.g., "Control" tab) and remove the block.
  
  
  
  Review Blocking Reasons:
  
  Investigate why the customer was blocked. This may involve checking payment history, credit limits, or any notes related to the customer account.
  If the block is due to overdue payments, ensure that the customer is informed and that payments are made.
  
  
  
  Consult with Finance or Sales Teams:
  
  If you are unsure about unblocking the customer, consult with the finance or sales teams to understand the implications and ensure compliance with company policies.
  
  
  
  Check for Configuration Settings:
  
  If the blocking is due to system configuration, you may need to review the settings in the SAP system or consult with your SAP administrator.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  FD32: Display Customer Credit Management
  FD33: Display Customer Credit Management (for credit limits)
  
  
  
  Long Text: The error message may have a long text that provides additional context or specific instructions. You can view this by clicking on the message or using the "Long Text" option in the SAP GUI.
  
  
  Documentation: Refer to SAP documentation or help resources for more detailed information on customer blocking and unblocking procedures.
  
  
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to make changes to customer master data.
  
  
  By following these steps, you should be able to resolve the error and access the necessary data related to the customer.