How To Fix J1B_NFE_ERP_GRC522 - Synchronization not possible, document locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: J1B_NFE_ERP_GRC - Message Class for NFe ERP-GRC Communication

• Message number: 522

• Message text: Synchronization not possible, document locked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message J1B_NFE_ERP_GRC522 - Synchronization not possible, document locked by another user ?

  The SAP error message J1B_NFE_ERP_GRC522 indicates that a document is locked by another user, which prevents synchronization from occurring. This is a common issue in SAP systems when multiple users are trying to access or modify the same document simultaneously.
  Cause:
  
  Document Locking: In SAP, when a user is editing a document, it gets locked to prevent other users from making changes simultaneously. This is to ensure data integrity.
  Session Timeout: If a user has an open session that has timed out, the document may remain locked until the session is properly closed.
  Background Jobs: Sometimes, background jobs or processes may hold locks on documents.
  User Errors: A user may have inadvertently left a document open or is still in the process of editing it.
  
  Solution:
  
  
  Identify the Lock:
  
  Use transaction code SM12 to view the list of locked entries. You can filter by the user ID or the document number to find the specific lock.
  Check the lock entries to see which user is holding the lock.
  
  
  
  Release the Lock:
  
  If you have the necessary authorizations, you can manually delete the lock entry from SM12. However, this should be done with caution, as it may lead to data inconsistency if the other user is still working on the document.
  If the lock is held by another user, you may need to contact that user to ask them to release the document.
  
  
  
  Wait for Automatic Release:
  
  Locks are usually released automatically after a certain period or when the user logs out. If the document is not urgently needed, you can wait for the lock to be released.
  
  
  
  Check for Background Jobs:
  
  If a background job is holding the lock, you may need to check the job status in transaction SM37 and see if it can be canceled or if it has completed.
  
  
  
  User Training:
  
  Ensure that users are trained on how to properly close documents and sessions to avoid leaving locks unintentionally.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SU01: To manage user profiles and authorizations.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to document locking and synchronization.
  
  
  Documentation: Review SAP documentation for best practices on document handling and user session management to minimize locking issues.
  
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.