How To Fix J1B_NFE023 - Request to cancel NF &1 not allowed for doc. status &2 and sys. status &3

SAP Error Message - Details

• Message type: E = Error

• Message class: J1B_NFE - Message class for NF-e

• Message number: 023

• Message text: Request to cancel NF &1 not allowed for doc. status &2 and sys. status &3

What causes this issue?

In the case of document status &V2& and system communication status &V3&
for document &V1&, you are not allowed to send a request for
authorization to cancel.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J1B_NFE023 - Request to cancel NF &1 not allowed for doc. status &2 and sys. status &3 ?

  The SAP error message J1B_NFE023 indicates that there is an issue with attempting to cancel a Nota Fiscal (NF) in the Brazilian localization of SAP. This error typically arises when the system status or document status of the Nota Fiscal does not allow for cancellation. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Document Status: The Nota Fiscal may be in a status that does not permit cancellation. For example, if the NF has already been processed or has been sent to the tax authorities, it cannot be canceled.
  System Status: The system status of the document may indicate that it is locked or in a state that does not allow for cancellation (e.g., "Posted", "Invoiced", etc.).
  Legal Restrictions: Brazilian tax regulations may impose restrictions on canceling certain types of NFs after they have been issued.
  
  Solution:
  
  Check Document Status: Review the status of the Nota Fiscal in the system. You can do this by navigating to the relevant transaction (e.g., J1B1N for Nota Fiscal) and checking the status indicators.
  Review System Status: Ensure that the system status allows for cancellation. If the NF is in a status like "Posted" or "Invoiced", you may need to reverse the related transactions before you can cancel the NF.
  Consult Legal Guidelines: Verify if there are any legal guidelines or restrictions that apply to the cancellation of the NF. In some cases, you may need to issue a credit note instead of canceling the NF.
  Use Correct Transaction: Ensure you are using the correct transaction code for cancellation. For example, use J1B1N for creating or managing NFs and ensure you follow the correct procedure for cancellation.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with a functional consultant who specializes in Brazilian localization.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling Nota Fiscal cancellations.
  Documentation: Review SAP documentation related to Nota Fiscal processing in Brazil, as it may provide insights into the statuses and processes involved.
  Training: If you frequently deal with Nota Fiscal processing, consider training sessions or workshops to better understand the nuances of the system and legal requirements.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.