How To Fix IX052 - Exactly one contact person was selected

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 052

• Message text: Exactly one contact person was selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IX052 - Exactly one contact person was selected ?

  The SAP error message IX052, which states "Exactly one contact person was selected," typically occurs in the context of transactions or processes where a contact person is required, such as in sales orders, customer master data, or service management. This error indicates that the system expects exactly one contact person to be selected, but either none or more than one has been selected.
  Cause:
  
  No Contact Person Selected: The user did not select any contact person when the system required one.
  Multiple Contact Persons Selected: The user selected more than one contact person, which violates the requirement of having exactly one.
  Configuration Issues: There may be issues with the configuration of the contact person settings in the relevant module.
  Data Entry Errors: Mistakes during data entry or selection processes can lead to this error.
  
  Solution:
  
  
  Select a Single Contact Person:
  
  Ensure that you select exactly one contact person from the available list. If you have multiple contact persons, deselect the unnecessary ones.
  
  
  
  Check for Existing Contact Persons:
  
  If no contact person is available, you may need to create or assign a contact person to the relevant master data (e.g., customer or vendor).
  
  
  
  Review Configuration:
  
  If you are an administrator or have access to configuration settings, check the settings related to contact persons in the relevant module (e.g., Sales and Distribution, Customer Relationship Management).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific guidance on how to manage contact persons in the context of the transaction you are working with.
  
  
  
  User Training:
  
  Ensure that users are trained on the importance of selecting the correct contact person and how to do so properly.
  
  
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes depending on the context (e.g., VA01 for sales orders, XD01 for customer master data).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the IX052 error and proceed with your transaction successfully.