How To Fix IX031 - User & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 031

• Message text: User & does not exist

What causes this issue?

No user master record has been created for this user.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a different user, or maintain the user master
data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX031 - User & does not exist ?

  The SAP error message "IX031 User & does not exist" typically indicates that the system is unable to find a user account associated with the specified user ID. This error can occur in various contexts, such as when trying to execute a transaction, access a report, or perform a function that requires user authentication.
  Causes:
  
  User Not Created: The user ID specified does not exist in the SAP system.
  User Deactivation: The user account may have been deactivated or locked.
  Incorrect User ID: There may be a typo or error in the user ID being entered.
  Authorization Issues: The user may not have the necessary authorizations to access the requested function.
  Client-Specific Issues: The user may exist in a different client within the SAP system.
  
  Solutions:
  
  
  Check User Existence:
  
  Use transaction code SU01 to check if the user ID exists. If it does not, you will need to create it.
  
  
  
  Create User:
  
  If the user does not exist, create a new user using transaction SU01. Ensure that you fill in all required fields and assign appropriate roles and authorizations.
  
  
  
  Unlock User:
  
  If the user exists but is locked, you can unlock the user in transaction SU01 by selecting the user and clicking on the "Unlock" button.
  
  
  
  Verify User ID:
  
  Double-check the user ID for any typos or errors. Ensure that you are entering the correct user ID.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action they are trying to execute. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Client Check:
  
  Make sure you are in the correct client. Users can be client-specific, so verify that the user exists in the client you are currently logged into.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  SU10: Mass User Maintenance
  PFCG: Role Maintenance (to check roles assigned to the user)
  
  
  
  User Management: It's important to have a proper user management strategy in place, including regular audits of user accounts and their access rights.
  
  
  Documentation: Refer to SAP documentation or your organization's internal guidelines for user management and authorization processes.
  
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis team or system administrator for further investigation.