How To Fix /IWWRK/MC_WF_RT_IB023 - Update item &1 was cancelled - no decision key was sent

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWWRK/MC_WF_RT_IB -

• Message number: 023

• Message text: Update item &1 was cancelled - no decision key was sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWWRK/MC_WF_RT_IB023 - Update item &1 was cancelled - no decision key was sent ?

  The SAP error message /IWWRK/MC_WF_RT_IB023 Update item &1 was cancelled - no decision key was sent typically occurs in the context of workflow processing in SAP, particularly when dealing with update items in a workflow scenario. This error indicates that an update item was not processed because a decision key was not provided.
  Cause:
  
  Missing Decision Key: The primary cause of this error is that the workflow item requires a decision key to proceed, but it was not provided or is missing in the workflow context.
  Workflow Configuration Issues: There may be issues with the configuration of the workflow, such as missing or incorrect settings that prevent the decision key from being generated or passed correctly.
  User Action Required: Sometimes, the workflow may be waiting for user input or action that has not been completed, leading to the absence of a decision key.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow configuration to ensure that all necessary parameters, including decision keys, are correctly set up. This may involve checking the workflow definition and ensuring that all required steps are properly defined.
  User Input: If the workflow is waiting for user input, ensure that the necessary actions are taken by the user to provide the required decision key. This may involve completing a task or making a decision in the workflow.
  Debugging: If the issue persists, consider debugging the workflow to trace where the decision key is expected and why it is not being provided. This may involve checking the workflow logs and analyzing the execution path.
  Consult Documentation: Refer to SAP documentation or notes related to the specific workflow you are using. There may be known issues or additional configuration steps required.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide insights or patches if this is a known issue.
  
  Related Information:
  
  Workflow Logs: Check the workflow logs for more detailed information about the error and the context in which it occurred.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Overview) to monitor and manage workflow items.
  SAP Notes: Search for SAP Notes related to this error message for any specific fixes or recommendations provided by SAP.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.