How To Fix /IWWRK/MC_WF_RT_IB022 - Update was cancelled - workitem is not a user decision

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWWRK/MC_WF_RT_IB -

• Message number: 022

• Message text: Update was cancelled - workitem is not a user decision

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWWRK/MC_WF_RT_IB022 - Update was cancelled - workitem is not a user decision ?

  The SAP error message /IWWRK/MC_WF_RT_IB022 Update was cancelled - workitem is not a user decision typically occurs in the context of SAP Workflow when a work item is processed, but the system encounters an issue because the work item is not recognized as a user decision type. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Cause:
  
  Work Item Type: The work item being processed is not a user decision work item. User decision work items are expected to have specific characteristics that allow users to make decisions (approve, reject, etc.).
  Workflow Configuration: There may be a misconfiguration in the workflow definition, where the work item is not set up correctly to be a user decision.
  Authorization Issues: The user may not have the necessary authorizations to process the work item, leading to the cancellation of the update.
  Technical Issues: There could be underlying technical issues, such as problems with the workflow runtime environment or database inconsistencies.
  
  Solution:
  
  Check Work Item Type: Verify that the work item is indeed a user decision type. You can do this by checking the workflow definition in transaction SWDD (Workflow Builder) and ensuring that the work item is configured correctly.
  Review Workflow Configuration: Ensure that the workflow is designed to handle user decisions properly. Check the steps leading to the work item and confirm that they are set up to allow user input.
  User Authorizations: Check the authorizations of the user who is trying to process the work item. Ensure that they have the necessary permissions to execute the actions associated with the work item.
  Workflow Logs: Use transaction SWI1 (Work Item Selection) to analyze the work item logs and see if there are any additional error messages or warnings that can provide more context about the issue.
  Debugging: If the issue persists, consider debugging the workflow to identify where the process is failing. This can help pinpoint the exact cause of the cancellation.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection with Frequency
  
  
  SAP Documentation: Refer to the official SAP documentation for workflows to understand the configuration and management of workflows better.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to diagnose and resolve the error message /IWWRK/MC_WF_RT_IB022 Update was cancelled - workitem is not a user decision.